A Maple Ridge woman is critical of a Langley business for refusing to allow her 11-year-old brother’s certified service dog inside. (Danica Dutt Facebook posting)

VIDEO: Boy’s service dog bounced from B.C. trampoline park

A Maple Ridge woman says her brother’s certified service dog was refused entry. She took to social media.

A Maple Ridge woman is speaking out after taking her little brother to a trampoline park in North Langley and being refused access because of his service dog.

Danica Dutt said she took her 11-year-old brother, who has autism, to the Langley location of the Extreme Air Park on Wednesday evening.

“Before my brother could begin to even jump, one of the staff told us the service dog was denied access because she was not needed,” Dutt posted on Facebook.

“I explained to her the dog has public access and showed her the paperwork, but she said there was nothing she could do. The owner of the company said the dog was not allowed to be there, and only service dogs who have a ‘purpose’ (i.e a seeing eye dog) would be permitted to enter.

“I had to stand and wait for 30 minutes with my 11-year-old autistic brother while the lady working discussed this on the phone with management.”

Dutt said she asked to speak to a manager and was told staff were not allowed to give out the phone number.

“The best part was, I got to tell my 11-year-old brother he wasn’t allowed to jump and his eyes filled with tears. He does not understand,” she wrote.

Dutt said she is angry because the business would not provide a refund, only a credit.

“Our intentions [in sharing this] are to raise awareness on the rights of service dogs who assist those with autism. Not all disabilities are visible, but all are valid,” she wrote in a Google review.

People were quick to respond on social media, some adding comments to the business’ Google reviews. By Thursday morning, her posting had more than 1,000 comments.

The online reviews included a few comments labelled “response from the owner.”

“We do not allow leg braces or wheelchairs or dogs on the trampolines,” those comments said. “All persons are welcome and all care providers go for free. This individual wanted the dog to jump, as well. It is helpful when the public knows the whole story before jumping to conclusions. Thank you.”

Dutt denied they wanted to take the dog onto the trampolines and that the plan was to have her sit with the dog in the waiting area.

The company responded to Black Press Media email with an unsigned statement:

“Kai visited our facility yesterday and did in fact jump and enjoyed all the attractions in our park. His sister was offered a free admittance as is our policy with care providers, to assist Kai if needed.

“The incident arose from a dialogue about the dog going onto the trampoline area. Service dogs are welcome, and we do our best to address and accommodate all our customers needs including those requiring special care. We reached out to Kai and Danica on DM through social media, but haven’t heard back from them.”

Extreme Air Park has facilities in North Langley, Richmond, New Westminster and Calgary.

Just Posted

UPDATED: Police nab suspect who escaped arrest

Man described to have several tattoos and is wearing dark pinstriped ‎pajama-style pants

West Fraser announces the permanent closure of Chasm sawmill

The third shift for the 100 Mile House location will also be eliminated

Winter Waterfalls project brings 7,500 visitors

Pilot project offered a unique waterfall viewing experience

The importance of cleaning your hummingbird feeder

Feeders need to be thoroughly cleaned at least every three days in hot weather

VIDEO: Trans Mountain expansion project gets green light, again

Prime Minister Justin Trudeau announced the decision in Ottawa on Tuesday afternoon

MPs hear retired B.C. nurse’s petition to change compensation for fatal medical errors

Teri McGrath wants provinces to implement no-fault system for medical errors

Horgan says he’ll still defend B.C. coast after second Trans Mountain approval

Meanwhile, one B.C. First Nation has announced plans for a legal challenge

Demonstrators on either side of Trans Mountain debate clash in Vancouver

Crowd heard from member of Indigenous-led coalition that hopes to buy 51% of expansion project

Grieving B.C. mom hopes Facebook message leads to new investigation into son’s Surrey homicide

Criminal Justice Branch didn’t lay charges, concluding no substantial likelihood of murder or manslaughter conviction

B.C.’s measles vaccination program gains traction in May

More than 15,000 doses of the MMR vaccine has been administered across the province

B.C. farmers concerned Agricultural Land Reserve changes choking their livelihood

Dozens voice concerns at special meeting hosted on Vancouver Island

UPDATE: Two-year-old involved in Chilliwack pool drowning has died

Toddler was reported to not be breathing as air ambulance called out Thursday afternoon

B.C. high school withdraws notices for temporary dress code

Parents previously told the Interior News they felt there was inadequate consultation over the rules

Most Read