Thompson-Nicola Regional District issued a boil water order for Vavenby on Monday. Reason for the order was problems with the chlorine pump, said Arden Bolton, manager of utility services.
A call-out service telephoned all residents on the water system, using telephone numbers from their water bills.
Faxes were sent to a list of contacts within the community, such as the school and the store.
As of Monday afternoon, a person was checking the pump to determine what was the problem, said Bolton.
Until the cause of the malfunction was determined, how long the boil water order would last could not be determined.
A boil water order means everyone should boil water before using it. It is one step up from a boil water advisory, which is directed only at those with compromised immune systems and so on. It is one step below a do not consume order.