More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow, according to SFU professor Michael Parent. (Pixabay photo)

More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow, according to SFU professor Michael Parent. (Pixabay photo)

SFU expert unveils 5 ways the COVID-19 pandemic has forever changed cybersecurity

Recognizing these changes is the first in a series of steps to mitigate them once the pandemic ends, and before the next: Michael Parent

  • Mar. 6, 2021 8:46 a.m.

By Michael Parent, Professor, Management Information Systems, Simon Fraser University

More than ever before, as pandemic conditions persist, the threat of data breaches and cyberattacks continues to grow.

COVID-19 has permanently changed organizational culture and behaviour. Recognizing these changes is the first in a series of steps to mitigate them once this pandemic ends, and before the next.

As we enter the second year of the pandemic and temporary measures seem more permanent, there are five ways that cybersecurity has forever been altered:

1. Working from home

What began as a temporary measure to isolate employees in order to prevent the spread of COVID-19 has morphed into a more permanent, even desirable situation for some. Employees have relocated to rural locales, implemented flexible work hours and begun to relish the absence of hours-long commutes.

For enterprises, it means that every home office, work nook or kitchen table potentially becomes a shared office space. Organizations now effectively have hundreds of satellite offices whereas before COVID-19, they may have had none.

It’s no wonder, then, that the FBI reports cybercrime has tripled since the start of the pandemic. Not only are there more targets for hackers to access, but they are also, in many cases, not nearly as defended as enterprise computing environments. Employees are also dealing with many more emails and messages, which increases the odds that they will inadvertently click on a phishing email.

Each organization is only as strong as the weakest, unprotected home router in its highly distributed network. It is difficult for IT to enforce standards, and to ensure that all devices and software are up-to-date and secure.

Working from home on the scale produced by pandemic public health measures has led to many uncontrolled, unmonitored and insecure access points, making organizations even more vulnerable.

2. Meeting virtually

Love it or hate it, the virtual meeting is here to stay. Long touted as an efficient and cost-effective way to gather, e-meetings have now come into their own out of sheer necessity. To some, it is a blessing: no more pointless, mind-numbing, low-productivity committee meetings (or if there are, multitasking is easier and there is no commute required).

For others, though, the richness of face-to-face communication is lost, as are opportunities for informal but often important conversations. It becomes more challenging to relate to one another, especially for newcomers to the organization. Zoom fatigue is real, distractions are inevitable and performance suffers. Paradoxically, employees end up spending more time meeting on a virtual platform than perhaps they ever did before. “You’re muted” has become a rallying cry!

The pandemic has led to more virtual meetings and a resulting loss in productivity, culture and communications richness. The lower the perceived value of the meeting, the more likely it is to remain online post-pandemic.

3. Keeping data private

Pre-pandemic, consumers were most concerned that their personal information would be stolen by hackers. While this concern remains, the growth in online commerce means that we are forced to share our data and create online profiles for virtually every product and service consumed; even hairdressers, if still operating, often require customers to create online accounts to book appointments and virtually sign COVID-19 waivers ahead of services.

However, consumers are more concerned about the uses of their data now and after the pandemic. There is a call from the American Bar Association, among others, for individuals to own and control their data, and to obtain credible assurances that they will only be used for the purposes agreed to, not sold without permission, and deleted, discarded and destroyed at their wish.

Data ownership has permanently changed, and government regulations need to be in place and enforceable to protect consumer information and guarantee privacy. Consumers should be confident that organizations have data destruction or erasure protocols in place to protect their privacy when they no longer wish to transact with the organization.

4. Redefining culture

Culture is often an organization’s most powerful asset. It has the power to catalyze and create long-term value (financial and otherwise) in organizations. Culture binds employees to each other and to a purpose.

Many scholars and practitioners have studied, commented on and codified corporate culture.

Culture is transmitted in a number of formal and informal ways, explicitly and tacitly: face-to-face meetings when employees chat, corporate events, orientation days and informal socializing during and after hours. Pandemic health measures have constrained this communication. Acculturation — the acquisition of and acceptance into the organization’s culture — has become even more of a challenge.

Employees may feel alienated, alone and adrift. Their organization’s culture itself may have changed. As a result, creating and sustaining a culture that promotes high performance may become challenging when rich, interpersonal interactions are constrained.

Post-pandemic, it will be challenging to recover an organization’s culture and to develop a new one that takes into account the post-COVID reality.

5. Managing and controlling transformation

Management controls are one side of a two-sided coin, the flip side being risk. Systems are designed, implemented and monitored to ensure that risks are eliminated, mitigated or accepted. Before COVID-19, businesses had developed contingency plans for a variety of risks which, ironically, even included pandemics.

Pressures to accelerate digital transformation have led to early adoption of technologies like artificial intelligence. These technologies are not without their risks, as a number of recent incidents have shown.

However, during this pandemic, we have realized that even the most extreme events became likely. As a result, principal risk integration and the newly realized goal of supply chain resilience have gone well beyond the bounds of the organization to include all elements of the supply chain and an organization’s many stakeholders.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

B.C. homeowners are being urged to take steps to prepare for the possibility of a flood, this includes protecting one’s home by moving equipment and other assets from these areas to higher ground. (J.R. Rardon)
‘Entire province faces risk’: B.C. citizens urged to prepare for above-normal spring flood season

High-streamflow advisory issued for the Cariboo Region and areas including Williams Lake, Quesnel and Prince George

Elvira D’Angelo, 92, waits to receive her COVID-19 vaccination shot at a clinic in Montreal, Sunday, March 7, 2021, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
110 new cases of COVID-19 in Interior Health

Provincial health officers announced 1,005 new cases throughout B.C.

File
TNRD to test emergency alert app

The Voyent Alert! emergency notification will be sent April 23.

Interior Health nurses administer Pfizer-BioNTech COVID-19 vaccines to seniors and care aids in Kelowna on Tuesday, March 16. (Phil McLachlan/Kelowna Capital News)
69 new cases of COVID-19 in Interior Health

The total number of cases in the region is now at 9,840 since the pandemic began

Kelowna General Hospital (File photo)
Interior Health hospitals not strained by rising COVID case counts

While provincial hospitalizations rise, health care systems in the B.C. Interior remain robust, say officials

Vancouver resident Beryl Pye was witness to a “concerning,” spontaneous dance party that spread throughout social groups at Kitsilano Beach on April 16. (Screen grab/Beryl Pye)
VIDEO: Dance party erupts at Vancouver’s Kitsilano Beach to the dismay of onlookers

‘It was a complete disregard for current COVID-19 public health orders,’ says Vancouver resident Beryl Pye

Pall Bearers carrying the coffin of the Duke of Edinburgh, followed by the Prince of Wales, left and Princess Anne, right, into St George’s Chapel for his funeral, at Windsor Castle, in Windsor, England, Saturday April 17, 2021. (Danny Lawson/Pool via AP)
Trudeau announces $200K donation to Duke of Edinburgh award as Prince Philip laid to rest

A tribute to the late prince’s ‘remarkable life and his selfless service,’ the Prime Minister said Saturday

Vancouver-based Doubleview Gold Corp. is developing claims in an area north of Telegraph Creek that occupies an important place in Tahltan oral histories, said Chad Norman Day, president of the Tahltan Central Government. (THE CANADIAN PRESS/HO)
B.C. Indigenous nation opposes mineral exploration in culturally sensitive area

There’s “no way” the Tahltan would ever support a mine there, says Chad Norman Day, president of its central government

Stz’uminus Elder George Harris, Ladysmith Mayor Aaron Stone, and Stz’uminus Chief Roxanne Harris opened the ceremony. (Cole Schisler photo)
Symbolic red dresses rehung along B.C. highway after vandals tore them down

Leaders from Stz’uminus First Nation and the Town of Ladysmith hung new dresses on Sat. April 17

A Western toadlet crosses the centre line of Elk View Road in Chilliwack on Aug. 26, 2010. A tunnel underneath the road has since been installed to help them migrate cross the road. Saturday, April 24 is Save the Frogs Day. (Jenna Hauck/ Progress File)
Unofficial holidays: Here’s what people are celebrating for the week of April 18 to 24

Save the Frogs Day, Love Your Thighs Day and Scream Day are all coming up this week

Local carpenter Tyler Bohn embarked on a quest to create the East Sooke Treehouse, after seeing people build similar structures on a Discovery Channel show. (East Sooke Treehouse Facebook photo)
PHOTOS: B.C. carpenter builds fort inspired by TV’s ‘Treehouse Masters’

The whimsical structure features a wooden walking path, a loft, kitchen – and is now listed on Airbnb

The Attorney General’s Ministry says certain disputes may now be resolved through either a tribunal or the court system, pending its appeal of a B.C. Supreme Court decision that reduced the tribunal’s jurisdiction. (AP Photo/Mark J. Terrill)
Court of Appeal grants partial stay in ruling on B.C. auto injuries

B.C. trial lawyers challenged legislation brought in to cap minor injury awards and move smaller court disputes to the Civil Resolution Tribunal

An Extinction Rebellion Vancouver Island (XRVI) climate change event in 2019 saw a large crowd occupy the Johnson Street bridge. Black Press File Photo
‘In grief for our dying world’: B.C. climate activists embark on 4-day protest

Demonstrators will walk through Vancouver for the first two days before boarding a ferry Sunday morning

A vial of some of the first 500,000 AstraZeneca COVID-19 vaccine doses that Canada secured. THE CANADIAN PRESS/Carlos Osorio
Canada’s 2nd blood clot confirmed in Alberta after AstraZeneca vaccine

The male patient, who is in his 60s, is said to be recovering

Most Read