(Courtesy photo)

(Courtesy photo)

Coronavirus

How organizations, businesses can go digital during the COVID-19 pandemic

‘An opportunity for organizations that may have been resistant to that idea to try it on for size’

While the effects of COVID-19 and coronavirus will have a lasting impact on healthcare, the economy and travel, Jessica Hodgson says she thinks it will be “inevitable” that businesses and organizations will go remote in some capacity during and after the pandemic.

Hodgson is the director of human resources for Later, which was founded as the “first-to-market Instagram scheduler in 2014.” It has operations in Vancouver.

Hodgson, who started working from home “about 80 per cent of the time” at the end of January when Later implemented a work-from-home policy, said the company actually went “fully remote” justr recently.

“We’re already familiar with, we’re already using the technology and have been using some remote best practices for some time. But we actually just made the call to go fully remote for the foreseeable future while some of this plays itself out,” she said, referring to the COVID-19 outbreak.

However, Hodgson said she doesn’t expect going fully remote to impact Later’s operations.

“I would say that having clear objectives in place, whether those are short-term or long-term for your people and having clear ways to measure whether those objectives have been met.”

For businesses and organizations thinking of letting employees work from home during the outbreak, Hodgson had a few recommendations: protect your boundaries while working from home, such as keeping your working space separate from your “sleeping space” or “TV-watching space”; take breaks; not letting your workday “transition forever” into the evening; and utilizing video conferencing.

“Some of the big focuses we’re are making sure that we’re utilizing video conferencing as much as possible, so it feels like you’re talking to a human being when you’re having a meeting,” she said. “A lot of the suggestions that I made to the team was about how to continue to stay connected to your team, which might be helpful or relevant in this circumstance.”

Hodgson said she also has a daily “meeting” with her team to discuss what they worked on the day before, what they will be working on that day and any issues they’re facing.

READ MORE: Do you think you have COVID-19? Here is what to do next

“If somebody on my team is continuing to carry over something day after day after day that they were supposed to be getting done, I can have a conversation with them about managing their workload, how available are they and are they getting their work done.”

But she said it’s also about “finding ways to accommodate people to work from home and trusting that they can get their work done and having conversations about it if they can’t.”

Later is a “cloud-based” business, Hodgson said, so all the employees need is a strong Wi-Fi connection and laptop.

But Hodgson said she’s been thinking about this idea of going digital during the pandemic if it could continue on afterward.

“I think it’s a really interesting idea. I actually thought about it this morning. I wonder if this is going to have an impact on commercial real estate or how many companies actually have physical spaces,” she said, adding that some companies have been “fully remote for years and years.”

Hodgson said she thinks its “inevitable.”

“This is an opportunity for organizations that may have been resistant to that idea to try it on for size,” she said. “It’ll be interesting to see what people’s responses are. I think it’s inevitable that there will be organizations that get the chance to experience it and say, ‘Hey, we have some benefits’ or ‘It wasn’t as bad as we thought it was going to be and our team loved it, so let’s keep doing it or let’s be more flexible.’”



lauren.collins@surreynowleader.com

Like us on Facebook Follow us on Instagram and follow Lauren on Twitter

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Elvira D’Angelo, 92, waits to receive her COVID-19 vaccination shot at a clinic in Montreal, Sunday, March 7, 2021, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes
110 new cases of COVID-19 in Interior Health

Provincial health officers announced 1,005 new cases throughout B.C.

File
TNRD to test emergency alert app

The Voyent Alert! emergency notification will be sent April 23.

Interior Health nurses administer Pfizer-BioNTech COVID-19 vaccines to seniors and care aids in Kelowna on Tuesday, March 16. (Phil McLachlan/Kelowna Capital News)
69 new cases of COVID-19 in Interior Health

The total number of cases in the region is now at 9,840 since the pandemic began

Kelowna General Hospital (File photo)
Interior Health hospitals not strained by rising COVID case counts

While provincial hospitalizations rise, health care systems in the B.C. Interior remain robust, say officials

An Interior Health nurse administers Pfizer-BioNTech COVID-19 vaccines to seniors and care aids in Kelowna on Tuesday, March 16, 2021. (Phil McLachlan/Kelowna Capital News)
105 new COVID-19 cases in Interior Health

Just over 8,000 new vaccine doses administered in the region for a total of 158,000 to date

Rainbow trouts thrashing with life as they’re about to be transferred to the largest lake of their lives, even though it’s pretty small. These rainbows have a blue tinge because they matched the blue of their hatchery pen, but soon they’ll take on the green-browns of their new home at Lookout Lake. (Zoe Ducklow/News Staff)
VIDEO: B.C. lake stocked with hatchery trout to delight of a seniors fishing club

The Cherish Trout Scouts made plans to come back fishing soon

Vancouver Police Const. Deepak Sood is under review by the Independent Investigations Office of B.C. after making comments to a harm reduction advocate Sunday, April 11. (Screen grab)
VIDEO: Vancouver officer convicted of uttering threats under watchdog review again

Const. Deepak Sood was recorded Sunday saying ‘I’ll smack you’ and ‘go back to selling drugs’ to a harm reduction advocate

Provincial health officer Dr. Bonnie Henry prepares a daily update on the coronavirus pandemic, April 21, 2020. (B.C. Government)
B.C.’s COVID-19 infection rate persists, 1,005 new cases Friday

Hospitalization up to 425, six more virus-related deaths

Premier John Horgan receives a dose of the AstraZeneca COVID-19 vaccine at the pharmacy in James Bay Thrifty’s Foods in Victoria, B.C., on Friday, April 16, 2021. THE CANADIAN PRESS/Chad Hipolito
B.C. Premier John Horgan gets AstraZeneca shot, encourages others

27% of residents in B.C. have now been vaccinated against COVID-19

The Nautical Dog Cafe at Skaha marina is getting its patio ready in hopes Mother Nature will provide where provincial restrictions have taken away indoor dining. (Facebook)
‘A lot of instability’: B.C. restaurants in layoff limbo

As COVID-19 cases stay high, restaurants in British Columbia are closed to indoor dining

Prime Minister Justin Trudeau looks on as Deputy Prime Minister and Finance Minister Chrystia Freeland responds to a question during a news conference on Parliament Hill in Ottawa, Tuesday, Aug. 18, 2020. THE CANADIAN PRESS/Adrian Wyld
Expectations high as Trudeau Liberals get ready to unveil first pandemic budget

The Liberals will look to thread an economic needle with Monday’s budget

Royal Inland Hospital in Kamloops. (Dave Eagles/Kamloops This Week file photo)
RCMP intercept vehicle fleeing with infant taken from Kamloops hospital

The baby was at the hospital receiving life-saving care

Since April 4, 38 flights with COVID-19 cases have departed from Vancouver International Airport, while 23 arrived. (Phil McLachlan/Capital News)
Vancouver the largest source of domestic flights with COVID-19 cases: data

This month alone, 38 flights with COVID-19 cases have departed from Vancouver International Airport, while 23 arrived

John Furlong, Own The Podium board chairman and former CEO of the Vancouver Olympics, addresses a Vancouver Board of Trade luncheon in Vancouver, B.C., on Wednesday November 25, 2015.THE CANADIAN PRESS/Darryl Dyck
John Furlong presents 2030 Winter Games vision to Vancouver Board of Trade

Vancouver and Whistler would remain among host sites because of 2010 sport venues still operational

Most Read