Help is just a phone call away with new Surveillance Nurses

Surveillance Nurses are currently located in: Williams Lake; Kamloops; Vernon; Kelowna; Penticton; Cranbrook; and Castlegar

Interior Health

Six months into the new Surveillance Nurse program within Interior Health, remote telephone checks are having a positive influence and helping independent seniors stay at home longer.

“This program is a great example of a simple idea that has a big impact,” said Sharon Whitby, Home Health Practice lead for Interior Health. “The Surveillance Nurses help clients remain in their own homes and avoid hospital admissions.”

The focus is on stable long-term Home Health clients. Surveillance Nurses phone them to see how they are doing at least once every three months and more if required. Clients may also call the nurse when they have questions or need assistance. The program’s goal is to identify any issues as soon as possible, to help ensure these independent clients continue to do well living at home.

“The regular calls ensure we are being proactive and supporting clients so they continue to be lower needs for as long as possible,” said Whitby. “For example they may need encouragement to increase their activity level, to socialize more, or to quit smoking. Or they may benefit from other support services.”

 

Surveillance Nurses are currently located in: Williams Lake; Kamloops; Vernon; Kelowna; Penticton; Cranbrook; and Castlegar. They support approximately 280 clients. As the program grows, they will continue to expand their reach across the health authority.